Privacy Policy

1 Information We Collect

We collect information you provide directly when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact our customer support team
• Participate in surveys or promotions

This may include: your name, email address, phone number, billing and shipping address, and payment information (processed securely through our payment providers).

We also automatically collect usage data such as your IP address, browser type, referring URLs, pages visited, and device information via cookies and similar technologies.

2 How We Use Your Data

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, invoices, and shipping updates
• Provide customer support and respond to enquiries
• Send promotional emails and offers (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or abuse
• Comply with legal obligations

3 Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service providers — payment processors, shipping carriers, email platforms — who act on our behalf
• Legal authorities — when required by law or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets

All third-party partners are contractually required to keep your data confidential and secure.

4 Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We use both session cookies (deleted when you close your browser) and persistent cookies (remain until manually deleted or they expire).

5 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@electro.com.

7 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@electro.com
• Address: Electro HQ, 123 Tech Avenue, San Francisco, CA 94105
• Phone: +1 (800) 123-4567

We will respond to all requests within 30 days.