FAQ

Simply browse our catalogue, add items to your cart, and proceed to checkout. You can check out as a guest or sign in to your account for faster processing and order tracking.

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and changes may not be possible. Please contact support immediately at support@electro.com.

Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account and view live status under "My Orders".

Orders may be cancelled due to payment failure, out-of-stock items, or suspected fraudulent activity. You will receive an email with the reason, and any charge will be fully refunded within 3–5 business days.

We offer Standard Shipping (5–7 business days), Express Shipping (2–3 business days), and Next-Day Delivery for qualifying addresses. Free standard shipping is available on orders over $50.

Yes! We currently ship to 48 countries. International delivery times vary by destination (typically 7–14 business days). Customs duties and import taxes may apply and are the buyer's responsibility.

Please photograph the damage and contact us within 48 hours of delivery at support@electro.com. We will arrange a replacement or full refund promptly at no cost to you.

We offer a 30-day hassle-free return policy on most items. Products must be unused, in original packaging, and accompanied by proof of purchase. Certain items such as opened software or personalised products are non-refundable.

Log into your account, go to "My Orders", select the item, and click "Request Return". You will receive a prepaid shipping label by email within 24 hours. Drop the parcel off at any authorised carrier location.

Refunds are processed within 2–3 business days of receiving your return. The amount will appear in your original payment method within 5–10 business days depending on your bank.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are encrypted and processed through PCI-DSS compliant gateways.

Absolutely. Our website uses 256-bit SSL encryption and we never store your full card details. Payments are handled by our certified payment processors (Stripe / PayPal).

Yes — we offer Buy Now, Pay Later through our partners. Eligible orders will see instalment options at checkout. Subject to approval and available in select regions.

Click "Sign Up" at the top of any page, enter your name, email, and a secure password. You can also sign up with your Google or Facebook account for one-click access.

Click "Forgot Password" on the login page and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

You can request account deletion by contacting us at privacy@electro.com. We will process the request within 30 days and permanently delete your personal data in accordance with our Privacy Policy.

Yes — every product sold on Electro is sourced directly from authorised manufacturers or certified distributors. We do not sell counterfeit or grey-market goods.

Most products include the manufacturer's standard warranty. Extended warranty options are available at checkout for select items. Warranty details are displayed on each product page.

Click "Notify Me" on the product page and enter your email. We'll send you an instant notification the moment the item is restocked. You can also contact support for an estimated restock date.